Reference

What You Agree To When You Use fmcg

These terms set out the rules that apply to your account, your deposits through bKash, Nagad or Rocket, and how we handle disputes.

Account eligibility applies by regionbKash, Nagad, Rocket coveredDisputes handled under these termsLocal law determines accessLast revised version always shown here

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HOW WE OPERATE

How fmcg Applies These Terms Fairly

These terms are written to be readable, not to hide obligations in dense clauses. If something changes materially — such as how wallet withdrawals are processed or which regions remain eligible — we publish the update here before it takes effect. Your account data and transaction history are retained according to our data policy; you can request a summary through live chat or email at any time.

Account Security Your account is protected by a one-time PIN at login. Under these terms, you are responsible for keeping your credentials private; we act on any instruction made from a verified session.

Data Retention We keep transaction records and account activity for as long as required by applicable rules. You can ask us what data we hold about your account by contacting support.

Term Updates When we revise these terms, the updated version is published on this page with the revision date shown at the top. We do not send individual notifications for minor wording changes.

Dispute Resolution If you believe a ruling under these terms was applied incorrectly, raise it with support within 14 days of the decision. We review the account log and the relevant clause before responding.

What These Terms Actually Cover

fmcg Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply from the moment you create an account and make your first deposit — whether that deposit comes through bKash, Nagad or Rocket. They cover how your account balance is calculated, when withdrawals can be requested, what happens if a transaction is disputed, and

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the circumstances under which we may suspend or close an account. Availability of any feature depends on your location and applicable local law; we do not extend services to regions where access is restricted. You are responsible for making sure you are eligible under the laws
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of Bangladesh before you use this platform. Wallet deposits via bKash, Nagad or Rocket are processed according to the payment method's own terms as well as ours — if a transfer fails at the wallet end, the resolution follows the wallet provider's process first. Any balance
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credited to your account as a result of a system error will be reversed. We may update these terms at any time; the revised version takes effect when it is published on this page, and continued use of your account counts as acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About These Terms

Common Questions About These Terms

The questions below cover what we hear most often from account holders in Bangladesh — around eligibility, wallet rules, account closure and how disputes work under these terms.

Yes. Every deposit method we accept — bKash, Nagad and Rocket included — falls under these terms. The wallet provider's own rules also apply to the transfer itself.

Access depends on local law in the region you are in. These terms do not extend eligibility to restricted regions; it is your responsibility to check before you log in from a different location.

Any balance added to your account due to a processing error will be reversed when we identify it. These terms make clear that error credits do not form part of your available balance.

Contact support via live chat or email within 14 days of the decision. Include your account ID and the transaction reference so we can pull the relevant account log for review.

We may suspend or close an account if we have reason to believe the terms have been breached. We will notify you and, where eligible, return any verified balance to your registered wallet.

The revised version is published on this page with an updated date at the top. Continuing to use your account after an update is posted counts as acceptance of the new terms.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

AccountRegister InfoAbout Us InfoFmcg Banking

What You Agree To When You Use fmcg

How fmcg Applies These Terms Fairly

Reach Us About These Terms

Common Questions About These Terms

01 Do these terms apply to deposits made through bKash, Nagad and Rocket?

02 Can I use my account if I am outside Bangladesh?

03 What happens if a bKash or Nagad deposit is credited twice by mistake?

04 How do I dispute a decision made under these terms?

05 Can fmcg close my account under these terms?

06 How will I know if these terms have been updated?

Terms & Conditions

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