Reference

What You Need to Know About Your Account

Got a question about deposits, withdrawals, account access or how payments clear? We have pulled the most common questions together so you can get a straight answer without waiting on support. Availability depends on your local law and eligible region.

bKash DepositsNagad WithdrawalsRocket PaymentsAccount AccessMobile Wallet Help
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fmcg What You Need to Know About Your Account
WHY WE HANDLE IT THIS WAY

Account Security and Payment Integrity

Every question in this FAQ connects back to one principle: your account wallet is yours and we protect it at every step. Here is what that looks like in practice.

Wallet Matching on Withdrawals

We verify that the receiving wallet matches the one used for your deposit. This step stops unauthorised withdrawal requests and keeps your taka balance safe.

OTP-Verified Account Access

Every login that looks unusual triggers an OTP to your registered number. Keep that number active and you stay in control of your own account at all times.

SSL-Encrypted Transactions

Deposit and withdrawal requests travel over SSL encryption. Your bKash, Nagad or Rocket transaction details are not exposed at any point in the process.

Plain Taka Balances

Your account balance is shown in taka with no conversion arithmetic. What you see is what is available to wager or withdraw — no hidden currency layer.

GET HELP DIRECTLY

Ways to Reach Our Support Team

If this FAQ page does not cover your situation, our support team is reachable through the channels below. Have your registered mobile number ready — that is how we verify your account before making any changes.

Team online

Live Chat

Open the chat icon from any page on fmcg. Share your account issue and registered number and we will work through it with you directly.

Email Support

Write to our support address for account queries, wallet verification issues or anything that needs a written record. We respond to each ticket individually.

Wallet Help

For bKash, Nagad or Rocket payment issues, let us know the transaction ID and the wallet number used. That speeds up the matching check on our end.

fmcg How fmcg Handles Your Account Questions

How fmcg Handles Your Account Questions

Most questions we get are about three things: getting money in, getting money out, and what happens if something does not go through. For deposits, you open your bKash, Nagad or Rocket app, send to the account number shown on the deposit screen, then confirm with your PIN. The taka amount appears in your account wallet once the transfer is matched. Withdrawals

follow a verification step — we check that the wallet sending out matches the wallet you used to deposit. That match is what keeps your account secure. If a deposit does not reflect, the most common reason is a PIN confirmation that was not completed on the wallet side. For account access issues, the OTP is sent to the mobile number you

registered with, so keep that number active. Cricket betting, live tables and slots are all accessible from the same account once it is active. This page covers the questions we get asked most — work through them before raising a support ticket and you will likely find the answer here.

  • bKash
  • Nagad
  • Rocket
  • Bank Transfer
PLATFORM AT A GLANCE

What the Account and Payment Setup Looks Like

3
Local wallet options: bKash, Nagad, Rocket
SSL
Encrypted account and transaction security
Mobile
Full account access on any Android or iOS device
EN
English language support for Bangladesh

Questions We Get Asked Most Often

These cover the situations that come up most in our support queue. Each answer reflects how fmcg actually processes deposits, withdrawals and account changes — not a generic policy summary.

Open your bKash app, go to Send Money, enter the account number shown on our deposit page, enter the taka amount and confirm with your PIN. The balance updates once the transfer is matched on our end.

Check that your PIN confirmation went through on the Nagad side. If it did, copy the transaction ID from your Nagad history and send it to our support team via live chat so we can match it manually.

No. Withdrawals are sent to the same wallet number used for your deposit. This wallet-matching step is how we protect your account from unauthorised requests.

The OTP goes to your registered mobile number. If that number is no longer active, contact support via email with your account details and we will walk you through the identity verification process.

Yes. Sports betting, including cricket markets, and casino games like live tables and slots are all under one account. You switch between them from the same lobby without logging out.

After the wallet-matching verification step clears, transfers go out to your bKash or Nagad wallet. Processing time depends on the wallet provider and your local network conditions at that moment.
Reference

FAQ

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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