Reference

Log In and See Your Taka Balance

One mobile number, one password, and your balance opens in taka exactly as it sits in the wallet — no conversion maths anywhere. bKash, Nagad and Rocket fund the same account you sign back into; access depends on your local law and eligible regions.

Mobile number loginbKash, Nagad, RocketBalance shown in takaOne-handed layoutSMS check on new devices
Explore the Lobby Read FAQ
fmcg Log In and See Your Taka Balance
ACCOUNT SAFETY

How We Keep Your Sign-In Safe

Your password is stored in hashed form, and the session between your phone and our servers runs over an encrypted connection, so what you type is not readable in transit. The SMS check on an unfamiliar device exists for the same reason: a password alone should not be enough to move money. We keep the personal details you give at sign-up to what the account and the wallet actually need. Identity checks come up when a withdrawal calls for them, not as a pile of paperwork at the door.

Encrypted sessions Pages carry an encrypted connection from the login field onward. Your number, password and wallet details travel sealed between your phone and our servers, never in plain text.
Device check Signing in from a phone or browser we do not recognise asks for a one-time code first. It slows a stranger down without adding work on the device you normally use.
Password storage Passwords are kept hashed, so nobody on our side reads them back to you. Support will help you reset one, and will never ask you to type the old one into chat.
Details we need Sign-up asks for a mobile number and the basics the wallet requires. Verification documents are requested at the point a withdrawal needs them, not collected in advance.
HELP DESK

Where to Get Login Help

If a code does not arrive, or the app closes halfway through signing in, support is a chat window rather than a phone tree. We answer in the same plain English the rest of this site uses, so you do not have to translate your problem twice. Have your registered mobile number ready, and the wallet transaction ID if the question involves money. A screenshot of the error screen tells us more than a description of it.

Team online

Live chat

Chat opens from the help button on the login and wallet screens. Type your registered number first, then the issue — that order gets you a useful reply sooner.

Wallet checks

For a deposit that has not shown, send the wallet transaction ID and the amount you sent. We match it against the incoming transfer instead of asking you to pay again.

Locked out

Lost the SMS code or stuck in a reset loop? Support walks the recovery on your registered number with you, step by step, rather than opening a second account.

MONEY IN

Fund the fmcg Wallet You Sign Into

Adding money starts on the wallet screen, not on a game page. Choose bKash, Nagad or Rocket, and we show the number to send to plus the amount field. Then you switch to your wallet app, send, and confirm with your PIN. Come back and tap confirm on our side; the balance updates to match what you sent. Keep the transaction ID from your wallet app — it is the quickest way for support to trace a transfer that has not landed.

bKash Send from your bKash app to the number shown on our wallet screen, then confirm with your PIN. The balance appears in taka once the transfer is matched; the wallet receipt stays your record.
Nagad Nagad transfers follow the same path — pick the rail, copy the number, send, confirm. Keep the transaction ID in your messages, because that ID is what we check if a balance looks short.
Rocket Rocket works the same way for accounts that use it. Your Rocket PIN confirms the send, and the amount lands in the same account wallet you signed into earlier that day.

What Happens After You Open an Account

Opening an account takes a phone number and a password you choose yourself. We send a one-time code by SMS to confirm the number is yours, and that code is the first check in the flow. If it does not arrive, the resend button sits right under the field. Once you are inside, the account

wallet opens on the balance screen and you decide what happens next: fund it with bKash, Nagad or Rocket, or look around the lobby first — cricket markets for the BPL, live tables, slot rooms. Signing in later means the same number and password, plus the SMS code whenever you use a phone or browser

we have not seen before. That extra step is deliberate. A new device is exactly when an account deserves a second look. Payment names never hide behind a separate menu either; they sit on the wallet screen you land on. Forgot the password? The reset goes to the same mobile number, not to an email

inbox you rarely open. Keep that SIM active — it is the key to the account, the wallet and any support conversation. Nothing here needs a laptop.

  • Number and password Your mobile number is the account name and you pick the password yourself. No username to remember, and no second login for the wallet screen once you are inside.
  • Code on new devices A fresh phone or browser triggers a one-time code by SMS before the account opens. Same number, same password, one extra tap — that is the whole difference.
  • Wallet on the first screen Balance and the deposit path sit on the screen you land on after signing in. You should not have to dig through menus to see what your account holds.
  • Reset by SMS Forgot the password? Recovery goes to your registered mobile number rather than an email address. Keep that SIM active and the reset path stays open when you need it.

Account

Opening an account takes a phone number and a password you choose yourself. We send a one-time code by SMS to confirm the number is yours, and that code is the first check in the flow. If it does not arrive, the resend button sits right under the field. Once you are inside, the account wallet opens on the balance screen and you decide what happens next: fund it with bKash, Nagad or Rocket, or look around the lobby first — cricket markets for the BPL, live tables, slot rooms. Signing in later means the same number and password, plus the SMS code whenever you use a phone or browser we have not seen before. That extra step is deliberate.

Open Your Account

Your details are encrypted for secure account access.

Login Questions We Get Most

Most of what reaches support is about the sign-in step itself: a code that never arrived, a password typed one letter wrong, a session that closed overnight. The answers below cover those cases in the order they usually happen. If yours is not here, the chat button on the login screen reaches a person.

Enter your registered mobile number and password on the login screen, then confirm the SMS code if the device is new. The account wallet opens straight after that.

Wait for the resend timer under the field, then request a second code. Check the SIM is in the phone with signal; support can push one from their end too.

You can, but the device check will send a code to your own number. Log out fully afterwards so the session does not stay open on a handset you do not keep.

Yes. The wallet screen loads as soon as you sign in, so the taka balance is visible before you send anything from bKash, Nagad or Rocket.

Use the reset link on the login page. It travels by SMS to your registered number, so you can set a new password without email or a phone call.

Sessions close after a stretch of inactivity, which keeps a misplaced or borrowed phone from staying signed in. Log back in with your password and the SMS code.
Reference

fmcg Login

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalInfoFAQInfoHoldem Limelight

Related pages

fmcg Bangladesh About Us Fmcg Glossary fmcg Casino Holdem Limelight