Reference

What You Agree to When You Use fmcg

Accessing fmcg — whether to fund your account via bKash, Nagad or Rocket, or to open any game in the lobby — means you accept the conditions on this page.

Account eligibility applies by regionLocal law governs your usebKash, Nagad, Rocket coveredMobile and desktop accessContact us for any query
fmcg What You Agree to When You Use fmcg
LEGAL CONTACT PATHS

Reach Us About Any Legal Query

If any clause is unclear, or you need to raise a concern about your account status, wallet verification or data held on your record, contact us directly. We respond in English and our team can walk you through any step — from identity checks to withdrawal conditions. Do not wait for an issue to escalate; early contact means faster resolution.

Team online

Live Chat

Start a chat session from any page in the lobby. Our team handles account and legal queries in English and can escalate to a senior agent when needed.

Email Support

Send a detailed message for wallet-verification disputes, account-closure requests or questions about data we hold. We aim to reply within one business day.

Account Help Centre

The help centre covers common legal questions — account eligibility by region, bKash and Nagad transaction records, and what happens when a dispute is raised.

HOW WE HANDLE DATA

Account Security and Data Practices

Every account on fmcg is protected by SSL encryption at login and at every transaction step — whether that is a bKash deposit, a Nagad withdrawal or a Rocket transfer. We collect only the data needed to run your account: identity details, wallet references and transaction history. We do not sell personal data to third parties. You can request a copy of the data we hold or ask for an account closure by contacting support.

Data Retention

We keep account and transaction records for as long as your account is active and for a period after closure as required by our operating conditions. You can ask what we hold at any time.

Cookie Use

Cookies support login sessions, wallet pre-fill for bKash and Nagad, and page performance. You can adjust cookie settings in your browser; some features may behave differently if cookies are off.

Account Security

We use OTP verification at login and at withdrawal requests. If you suspect unauthorised access to your account, contact live chat immediately and we will lock the account while we investigate.

Request or Change Your Data

Email support with your registered wallet number — bKash, Nagad or Rocket — and request a data summary, a correction or an account deletion. We will confirm receipt and act within a reasonable period.

Common Legal Questions From Our Account Holders

These are the questions we hear most often about account conditions, data rights and access eligibility. If your question is not covered here, reach support via live chat or email.

Access depends on your local law and eligible region. We cannot confirm availability for every area. Check whether this category of service is permitted where you are before registering.

We collect your name, contact details, wallet reference — bKash, Nagad or Rocket — and transaction history. This data supports account verification and any dispute process.

Email support with your registered wallet number. We will identify your account, compile the data we hold and send it to you. Expect a response within one business day in most cases.

We may suspend or close accounts that access the platform from regions where the service is not permitted. Any pending balance is reviewed according to the conditions at the time of closure.

We can update conditions at any time. We will post the revised version on this page. Continuing to use the platform after an update means you accept the new terms in full.

Contact support via live chat or email, confirm your identity with your registered bKash, Nagad or Rocket number, and request closure. Any verified balance is returned to your wallet before the account closes.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.