Account Verification at fmcg
Verification is how we keep your account — and your balance — attached to you and nobody else. You will be asked to provide a copy of a valid national ID or passport, and in some cases a photo that matches your document. Upload these through the account settings panel; our team reviews the submission and confirms by the channel you registered
with. This step is a security measure for your benefit, not a barrier. A verified account means withdrawal requests clear without extra holds and any account recovery is straightforward.
- Prepare your document — Have your national ID or passport ready; the image must be clear, unedited and show all four corners.
- Upload via account settings — Open the verification section in your fmcg account panel and attach the document image through the upload prompt.
- Photo match step — Some accounts require a selfie alongside the document; hold the ID next to your face as the prompt shows.
- Confirmation sent — Once our team approves your documents, you receive a confirmation and your account carries full withdrawal access.