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How fmcg Handles Your Personal Data

This page explains exactly what data we collect when you open an account, fund it via bKash, Nagad or Rocket, and use the platform. Access to our services depends on your local law and eligible regions — read this before you proceed.

Account data collected at registrationWallet data tied to bKash, Nagad, RocketCookie and device activityYour right to request or delete dataContact path for privacy queries
fmcg How fmcg Handles Your Personal Data
REACH US DIRECTLY

Contact fmcg About Your Privacy

If you want to know what data we hold, correct something, or ask us to remove your records, contact us through any of the channels below. We aim to acknowledge your request within one business day. Queries sent via live chat during active hours get the quickest response.

Live Chat Open the chat widget inside your account. Identify yourself, state your privacy request, and our support team will pull your data record and respond directly.
Email Support Send your full name, registered phone number and a clear description of your request to our support address. We match it to your account before acting.
Account Help Page Log in, go to Account Settings, and find the Data Request option. Submit your request there and track its status without leaving the platform.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use SSL encryption across every page, including the deposit screen where you enter your bKash or Nagad details. Cookies on fmcg are session-based and preference-based — we do not run advertising trackers that follow you to other sites. Your account password is hashed; our team never sees it in plain text. Data retention periods vary by category: login logs are purged after 90 days, transaction records are held for the period required by applicable financial rules.

SSL on Every Page

Your bKash, Nagad and Rocket payment details pass through SSL-encrypted connections. We do not store full wallet PINs or card numbers on our servers.

Cookie Control

We use session cookies for login state and preference cookies for your language and layout choices. You can clear these from your browser at any time without losing your account.

Data Retention Limits

Login activity logs are cleared after 90 days. Transaction records tied to Rocket or Nagad withdrawals are kept only as long as applicable financial compliance requires.

Account Access Requests

You can request a copy of your personal data via live chat or email. We verify your identity first — matching your registered phone and email — before sending anything.

Your Privacy Questions, Answered Plainly

These are the questions we hear most often about how your data is handled on fmcg. If yours is not listed, contact us via live chat or the Account Help page.

We collect your name, phone number, email address and the payment method you register with — bKash, Nagad or Rocket. No more than what account operation requires.

No. Your wallet number is used only to process your deposit or withdrawal. We do not share it with advertisers or unrelated third parties.

Contact us via live chat or email. Give your registered phone number so we can verify your identity, then we will send you a summary of the data we hold.

Yes. Submit a deletion request through Account Settings or live chat. We remove your profile data promptly, keeping only what financial compliance law requires us to retain.

We use session cookies for login state and preference cookies for layout settings. You can clear or block them in your browser; core account functions may be affected if you do.

Your access to fmcg and the application of this policy depend on your local law and eligible regions. Check whether use of the platform is permitted where you are.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.